Working to keep you safe and well.
ü My Secret Fairy employees (Fairies) will not attend any home if they or any member of their household has coronavirus symptoms or is in a vulnerable group.
ü Clients should notify My Secret Fairy if they or any member of their household has coronavirus symptoms or is in a vulnerable group.
ü My Secret Fairy will advise the time of the clean by text the day before, this will ensure the client has self-isolated in a room in their home when the fairies arrive (we will not be able to clean the self-isolation room) or leave the property for the duration of the clean.
ü Clients should remain in another room whilst your fairy is working, strictly maintaining social distancing of 2 metres AT ALL TIMES.
ü My Secret Fairies will wash their hands with soap and water for 20 seconds on arrival, throughout the course of the clean and on departure.
ü Where there are no hand washing facilities, hand sanitiser should be used.
ü My Secret Fairies will remove outdoor shoes when in the clients’ home and leave in a carrier bag outside.
ü My Secret Fairies will use disposable or machine washable gloves – new gloves to be used on every clean.
ü My Secret Fairies will open windows where possible and turn on extractor fans for ventilation.
ü My Secret Fairies will use warm water (not hot or cold) when cleaning surfaces and mopping floors, to maximise the effectiveness of the cleaning products.
ü My Secret Fairies will pay extra attention to ‘high-touch’ areas, such as; door and cupboard handles, light switches, TV remotes, tables, worktops. These surfaces should be cleaned using our eco-friendly antibacterial product that ‘kills 99.9% of germs’.
ü My Secret Fairies will avoid shaking dirty laundry & soft furnishings such as bath mats and rugs.
ü My Secret Fairies will disinfect the door handle on leaving the property to ensure all surfaces we have touched have been completely sanitised, giving you peace of mind.
ü My Secret Fairies will wash cleaning cloths and mop covers at a high temperature (60C+) after every use (as is our normal procedure).
ü The normal clean time will need to be extended by at least 30 minutes * to ensure all the high traffic areas are cleaned thoroughly.
ü Ironing clients – My Secret Fairy will wear new disposable gloves to collect ironing, hands will be washed for 20 seconds prior to ironing commencing and washed throughout the duration of the ironing. Ironing will be returned as quickly as possible usually within 6 hours and left in an agreed place with no contact with the client.
*duration of clean to be agreed prior to the clean